1) What is Tranna App?
Tranna is an easy, fast, and secure way to send money to friends and family both locally and internationally.
2) How can I sign into the Tranna app?
You can register for Tranna by downloading the app from the Android and Apple stores.
3) Do I need to link the Tranna account with my mobile number?
Yes. Your mobile number links to your Tranna account automatically when you register.
4) Do I need a Renna number to use Tranna?
No. You can use any mobile number from Oman.
5) Can I change my mobile number later after I have created my account?
No. For security reasons, your account is linked to one number.
6) Are there any fees to open a Tranna account with the app?
No fees to open an account.
7) Is funds transfer from Tranna safe?
Yes. Funds are transferred through Bank Nizwa (partner bank) and Mastercard Cross-Border Services.
8) How do I add money / top up my Tranna wallet?
Use any Oman bank debit card, or transfer from your bank to your Tranna mobile number via the app.
9) What types of payment cards are accepted?
Currently Oman bank debit cards. Credit and prepaid cards, and a Tranna Card, may be added later.
10) What if I do not want to use the card I added?
You can change the card you use to top up—no problem.
11) How do I know my payment card is secure?
Transactions are processed via the Central Bank of Oman rails, licensed banks in Oman, and Mastercard.
12) Can I use a credit card to add money?
Not at present. We’ll update you once this is added.
13) Are there any fees in adding money?
No fees for adding money to Tranna.
14) What is the minimum/maximum I can add?
Minimum 1 OMR. Maximum 1000 OMR as per current CBO regulations.
15) How can I withdraw money from Tranna back to my account?
Transfer out to any bank account or wallet in Oman, or send to your home country.
16) How do I add a receiver (beneficiary)?
Use “Add beneficiary” in the app and follow the steps.
17) How do I send cash without bank details?
When adding the beneficiary, choose “Cash” as the payout type (or select Bank/Wallet as needed).
18) What ID of the receiver is needed for cash?
Their mobile number, and for some countries their ID/Passport/Driver’s License number.
19) Can I transfer directly to a home-country wallet (bKash, PayTM, GPay)?
Some wallets are supported (e.g., bKash in Bangladesh). Availability varies by country.
20) Why use Tranna vs other remittance services?
Fast, secure, and competitive exchange rates and fees. Most payments complete in real time.
21) What are the latest offers?
Check in-app notifications for current offers.
22) Are discount/promo codes available?
Yes, shared by word of mouth. Codes change—ensure you have the latest before use.
23) What are the transfer charges?
Charges are published in the app and updated daily. Exchange rates update hourly.
24) How long to receive funds?
Usually real time. If the receiving bank is closed, funds post next banking day.
25) Do I get proof of transfer?
Yes. A PDF receipt for each transfer is available to share with the receiver.
26) What if the recipient didn’t receive the money?
You’ll see status and notifications. Failed transfers return to your account. Cash pickups remain pending up to 30 days, then auto-cancel and return.
27) Can I stop or reverse a transfer?
If already received (bank or cash), reversal is difficult and may incur fees. Email support with details. Always verify beneficiary info before sending.
28) I can’t complete account opening. What should I do?
Follow in-app prompts. If still stuck, send a screenshot via Help & Support in Settings.
29) What documents are required for digital onboarding?
Front/back of your ID card and a copy of your passport.
30) Identity verification is failing—how to fix?
Retake clear photos (avoid glare/overexposure). If unsuccessful, attach copies via Help & Support in Settings.
31) How long to activate after onboarding?
Activation is immediate after successful onboarding.
32) How can I send money using my digital wallet?
Send/receive locally via mobile number or your alias (top menu). If you already have another wallet, Tranna may become default; change it in Manage Wallet or during registration.
33) What are the transaction limits?
Wallet balance max: 1000 OMR. Local: 500 OMR per transaction. International: 1000 OMR per day.
34) I sent money to the wrong person. Can I reverse it?
Transactions are real-time. Contact support immediately with details. Always confirm beneficiary info before sending.
35) How can I check my transaction history?
Home screen & Manage Wallet → Mini statement.
36) I didn’t receive money sent to me. What should I do?
Confirm the sender used the correct mobile number and/or alias.
37) My transaction is stuck or pending—how to resolve?
Bank transfers may queue outside banking hours. If “pending” > 12 hours, contact support. Cash pickups remain pending until collected or auto-returned after 30 days.
38) Can I add funds from another bank?
Yes—via mobile number/alias transfers from any Oman bank, or with any Oman debit card. (Credit/Prepaid not yet.)
39) Can I use the app on any device?
Compatible with Android and Apple devices.
40) How many login attempts before my account is blocked?
Three failed attempts, then unblocking is required via Settings → Help & Support.
41) What is the dispute resolution process?
Submit dispute details via Help & Support; Bank Support will review and resolve.
42) Have notifications been triggered?
Ensure notifications are allowed on your device. SMS/OTP and email notifications send automatically.
43) My account is locked—how do I regain access?
Request unblocking via Settings → Help & Support.
44) What support services are available via the call center?
Unblocking, disputes, outages, bugs/errors, general help, transactions, and onboarding.
45) What services can I assist customers with?
Unblocking, disputes, outages, bugs/errors, general help, transactions, and onboarding.
46) I changed my device—can I still access my wallet balance?
You’ll need to register and complete KYC again on the new phone.
47) The app is crashing / not working—what should I do?
Fully close and reopen the app, or restart your phone/close other apps. If it won’t start, contact the help desk with your phone make/model. (Android/iOS OS minimums apply.)
48) I forgot my login credentials—how can I reset them?
Use self-service: tap “Forgot password” and follow the instructions.
49) How do I update my personal details?
Some items can be updated; others are pulled from your ID/passport and cannot be changed.
50) Are there fees for using the digital wallet?
Local transactions are free. International transfers have a flat fee depending on payout type; see the app menu.
51) Will I be charged for transferring money to another bank?
Local transactions are free. International transfers have a flat fee of 1.1 OMR.
52) Is the wallet the same as MP Clear? Can I change the default account?
Yes, and you can change your default account.
53) Do the same transaction limits apply here?
Yes—the same limits as other wallets in Oman per Central Bank regulations.
Note: Some future features (e.g., credit/prepaid top-ups) will be announced in-app when available.